Privacy Policy

This Privacy Policy describes how GLO LASHES, doing business as Glo Lashes ("we," "us," or "our"), collects, uses, and protects information submitted through our website and related services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

• Company — refers to Glo Lashes.
• Device — means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data — is any information that relates to an identified or identifiable individual.
• Service — refers to the advertisement, website, or application.
• Service Provider — means any natural or legal person who processes the data on behalf of the Company.
• Usage Data — refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• You — means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

We collect personal information you voluntarily provide when submitting a quote request, booking an appointment, interacting with our chat widget, or contacting us. This includes: full name, phone number, email address, and service type. We may also automatically collect technical data such as IP address, browser type, and pages visited through standard analytics tools.

• First and last name
• Email address
• Phone number
• Location details such as your address, city or country
• Any other data such as personal preferences, requirements or comments

Use of Your Personal Data

• Respond to quote requests and inquiries We use your submitted information — including your name, contact details, and service info — to get back to you with accurate pricing and answers about our lash extension services.
• Schedule and confirm appointments We use your information to book your lash appointment and send confirmation details so you know exactly when to come in.
• Send appointment reminders and follow-up communications We may send you SMS or email reminders before your scheduled appointment, as well as follow-up messages afterward to ensure everything met your expectations.
• Send post-service review requests After your service is completed, we may reach out via SMS or email to ask for a review of your experience with Glo Lashes.
• Improve our website and services We use analytics data — such as pages visited and browser type — to understand how people use our website and make improvements to the overall experience.
• Comply with legal obligations We retain and process certain information as required by applicable laws and regulations governing business operations in Massachusetts and at the federal level.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

Sharing Your Personal Data

We may share Your personal information in the following situations:

• With Your consent: We may disclose Your personal information for any other purpose with Your consent.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

SMS Text Messaging

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP to any message
• Opt out of marketing emails at any time

To exercise any of these rights, contact us at [email protected] or (857) 243-4731

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Use of Cookies

Use of Cookies: Glo Lashes's website utilizes different technologies to collect, store, and aggregate data about website usage. We may use electronic tags called "cookies" to help us understand and analyze use of our site. This work is either performed directly by us or by a third party we've hired to assist us. We collect information about which pages have been accessed and for how long, the country the user accesses the site from, and certain technical information regarding the user's computer and operating systems, such as user Internet protocol address, domain name and browser type. Certain sections of Glo Lashes's site require cookies to be enabled to enhance site performance.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

This Privacy Policy was last updated on 2026/03/25 13:02:11